Attendee Entry Policy
It’s important to the
FAN EXPO HQ team that everyone who attends the convention has a welcoming, fun,
and safe experience. These policies have been developed so that everyone can
have a wonderful and memorable weekend.
By purchasing a ticket
to FAN EXPO San Francisco, you indicate your agreement to the following terms
and conditions:
1. A valid pass must
be worn at all times to gain entry to FAN EXPO San Francisco. Damaged or
altered passes will not be accepted on entry.
2. Lost badges that
have been activated can be replaced for a $5 fee.
3. Passes cannot be
replaced if damaged or destroyed under any circumstances.
4. Passes are only
valid for the event and date for which they are issued.
5. Any reproduction of
passes or tickets is strictly prohibited.
6. All paid admission
tickets can be refunded up to 14 days prior to the show (November 14, 2025, at
10 AM PT). Refunds will be made for the face value of the ticket, plus any
applicable taxes and shipping. If refund requests are made after tickets have
shipped, shipping fees cannot be refunded. Service Charges are
non-refundable.
7. All passes remain
the sole property of FAN EXPO San Francisco and may be confiscated by
authorized staff without compensation for whatever reason deemed fit.
8. Unauthorized or
unlawful resale or attempted resale is prohibited by law and is grounds for
immediate seizure of the passes without compensation.
9. Counterfeit Tickets
Warning: To guarantee the authenticity of your FAN EXPO San Francisco
Pass, protect yourself by buying only at https://fanexpohq.com/fanexposanfrancisco/ or our official event Box Office (available on event days only).
10. Management
reserves the right to revoke/refuse admission to or to eject from the
event/venue; any person(s) who fails to comply with the rules and regulations
of the event or venue and all applicable laws.
11. Pass bearer
assumes all risk and danger of personal injury, damage to property, including
death, and all other hazards arising from, or related in any way to, the event
for which the pass is issued, caused by negligence, gross negligence, or
otherwise, and the holder releases and indemnifies FAN EXPO San Francisco, its
employees, and its agents from any and all liabilities and/or claims resulting
from such risk, danger, damage, injury or death.
12. Pass holder agrees
to abide by all posted signage requesting him/her to not take photos/video in
an area where it is posted as prohibited.
13. FAN EXPO San
Francisco, as well as the Moscone Center West reserve the right to search any
person and/or their bags and items at any time at the show. Purchase of any
ticket type indicates your consent to allow searches.
14. Attendees are not
allowed to solicit for sales of any type, nor distribute flyers, business
cards, or any other item at the show without the express WRITTEN permission of FAN
EXPO San Francisco.
15. By entering FAN
EXPO San Francisco, the ticket holder grants to FAN EXPO HQ, entities
affiliated with Informa Global Exhibitions, and their respective agents the
unrestricted right and license to use the holder's name, likeness and voice in
any production, reproduction, distribution, transmission, publication, public
performance, broadcast or exhibition of advertisements, broadcast or telecast
of the Event, promotions, contests, photographs taken, or other transmission or
reproduction in connection with the Event for any purpose, without
compensation.
16. Guest appearances
are subject to cancellation or schedule change at any time.
17. Some guests may
charge additional fees for autographs and photo opportunities.
18. Guests generally
appear for the duration of the event, although some are only available for a
portion i.e. a single day. Appearance day(s) will be posted on the website once
confirmed by the guest.
19. All events,
panels, autograph sessions, and photo opportunities have limited capacities and
are offered on a first-come, first-served basis unless otherwise noted.
*FAN EXPO San
Francisco reserves the right to change and/or alter these terms and conditions
at any time deemed necessary.
