REFUND INFORMATION AND POLICIES
1. General Refunds. All photo op and add-on tickets are considered non-refundable, with the only exception being celebrity guest cancellation, convention cancellation or photo op cancellations. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1A. Guest Cancellations. In the event of a celebrity guest cancellation before the Wednesday prior to the event, the guest's photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after midnight eastern time on the Wednesday prior to the event will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment. If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest's portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund. Refunds are only be returned to the original form of payment. If you use a prepaid card or gift card, be sure to keep this card in the event of a need for refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op scheduled time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service. Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.
