2023 Duke City Comic Con Photo Ops
June 16-18, 2023
Click here for the photo op schedule
Please bear in mind, the photo op schedule will not be released until approximately 2-3 weeks prior to the event.
Be sure to revisit the photo op schedule often to check for changes.
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IMPORTANT COVID 19 INFORMATION
PHOTO OP INFORMATIONRemember, if you have purchased a ticket online, you have a confirmed ticket. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Please refer to the schedule link above for scheduled photo op times.Be sure to check and recheck the photo op schedule for any changes. You will know the schedule has changes if the revision number located at the top right (I.E. 1.3) of the schedule has changed.
Clashing Photo Op Times
Typically as a general rule, you will need to allow 15 minutes between photo ops. If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). If you're unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below).
Things to keep in mind about clashing times. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. If you have questions about ops you think may be clashing (within 15 minutes of one another), you can feel free to contact us prior to the event.
Swapping and Upgrading
After your ticket purchase you may swap for another ticket of equal value or upgrade your ticket to a different ticket. Simply visit the "View Order Online" button in your confirmation email to op your online confirmation page. From there you will be offered options to print your tickets, swap your tickets or upgrade your tickets. Here is a link to a video to assist you.
Keep in mind that once you have upgraded or swapped your ticket, the original ticket is no longer valid.
How many fans can be in one photo with one ticket?
For each ticket purchased you may have two adult fans in the photo. In the case of families, you may have two adults plus three children under 16. If you would like to have more than two adults additional ticket purchases may be required. I.E. If you would like 3-4 adults, 2 total photo op tickets must be purchased and used for that photo. If you would like 5-6 adults, 3 total photo op tickets must be purchased and used for that photo.Â
Day Specific tickets and Group designations (A Session, B Session, Etc).
Tickets are sold on a day specific and Session specific basis. Your tickets must be used on the days and for the groups designated in the ticket title. Group designations (I.E> Norman Reedus Saturday Session A) means this is usable during Norman’s scheduled Session A photo op time on the day you chose the ticket for. These times will be referenced on the photo op schedule. Please try and be aware of the group you have chosen and only come at the time designated for your photo op session. If you have a Session C photo op ticket, do not show up for the Session A time, it will only slow the process, increasing wait times for everyone. If you have a Session C and are trying to queue with the A group ticket holders, you will be removed from the queue. We also cannot switch you into another group if that is sold out.
Session designations do not mean you will have other fans in your photo, it is simply an indicator of the scheduled time for your photo op.Photo Op Queue
The queue for a specific photo op will open 30 minutes prior to the start time of the photo op. We ask that you DO NOT arrive any earlier than 30 minutes prior to the start time of your photo op. We have designed the groups to ensure you have the least possible wait time for your photo op and if you arrive before the 30 minute mark, it is simply adding to your wait time. You are not gaining anything by standing at the queue entrance for an hour. This causes congestion and confusion at the queue entrance, which leads to other fans to missing their photo ops, an inability for our staff to queue fans for currently open queues, and frustration for all involved. There simply is no need to arrive prior to the 30 minute mark and you will be asked to remove yourself from the area if you arrive too early. I understand this may sound harsh but we cannot stress enough the problems that arise due to fans arriving too early for a queue.
We have a television located at the entrance to the queue. On this television you will find queue open times and queue lines that are open to currently queueing photo ops. The times displayed on the television are 30 minutes prior to the photo op start time, so what this means is those are the times you can arrive back to queue, no sooner. If there is a line number shown on the television, it means the queue is open for that photo op. Simply proceed to the displayed line number within the queue area (numbers are located on the floor) if you have a redeemed ticket for that photo op. If a time is shown, go enjoy the event and come back at that time.
Often times the photo op queue area will fill up entirely, please stay within your assigned line space. If you leave the lines for any reason, we cannot guarantee your place back in line. Only ticketed attendees or those in the photo with them are allowed in the queue area. Parents of underage children may wait in line with them as well. If you have special needs or are caring for a special needs fan, please speak with our line staff before entering the queue area.
Any confirmed line jumping will result in your being moved to the end of the line for that photo op.
Please arrive for your photo op 5-30 minutes prior to the photo op scheduled time, however do not arrive more than 30 minutes prior. Arriving too early for your photo op causes problems and confusion! In most cases the optimal time to arrive at the queue is 5-10 minutes before photo op start time. Most importantly though, do not be late!Photo Op Booth
Prior to entering the photo op booth, please have your photo op ticket out and ready. Have all backpacks, purses, jackets, lanyards or any items you do not want in the photo off and ready to place on the table provided inside. As you enter the booth you will need to turn in your photo op ticket. You will then step up when you hear the "next" prompt to do so, you will also be given a "ready" before the photographer fires the shot. There will be a one second pause between the "ready" prompt and the camera firing. So be sure to be ready.
Keep in mind, the op booth is often loud. Many of the guests enjoy to have music playing during their op, therefor our staff will also have to be loud. Please do not think that the staff is yelling at you, they are simply speaking loudly for you to be sure and hear them and understand what is going on. We want to try and get the best photo possible of you, therefor we need to be sure you hear us and know what is going on.
Photo Op Booth Do's and Don'ts
Dos
Do be respectful of the celebrity guests.
Do be respectful of other fans in line.
Do keep hands above the waist.
Do listen for special instructions for each celebrity guest.
Do have your items ready to place on the table inside the booth.
Do have your ticket out and ready.
Don'ts
Don't ask for autographs in the photo op booth, you will be asked to remove yourself from the booth. Wait in the autograph line and pay for the autograph like all the other fans had to.
Don't take any personal photos on your phone, camera or any other photo device.
Don't take any video.
Don't attempt to kiss the guest or ask the guest to kiss you. In leu of the health and safety of the guests, this is strictly forbidden. You will be removed from the op booth without any photo or refund.
Don't expect the guest to spend any more time with you than they have given to other fans. Everyone is allotted the same amount of time next to the guest, please don't try to extend that time by ignoring staff, security or the next fan in line. If you have an accessibility pass, you will be given extra time to get to the guest if needed but again allotted the same amount of time next to the guest.
Retakes
Our photographers watch for blinks however, sometimes they are missed. If when you pick up your print and a blink is noticed, please let us know immediately to ensure the guest is still in the room and we will put you back in for a retake. Simply notify the staff or ambassador that handed you the photo.
Glasses more often than not will glare and/or make it very difficult for the photographer to see if you blinked. Please try to remove them if possible. If you cannot remove them please be sure to try and tilt the glasses down away from the lights. Retakes will not be given for glasses glare.
If you have a problem, other than glasses glare such as a colored blotch on your photo, a burry photo, a guest blink, or some other major issue please let us know immediately. Retakes may be issued on a per case basis.
After your photo op
Simply follow the brightly colored tape stripe on the floor at the photo op booth exit. It will lead you to the print pickup area where you print will be handed to you in about a minute. Once you have your print, you do not need to proceed to any more lines at the print pickup area unless you have a photo op Add-on such as a digital download or additional print. You will then take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area.
Add-ons
If you have an add-on (additional print) simply take your add-on ticket and your printed photo to the add-on station attendant. The add-on station is typically located in the end of the print pickup area. You can also purchase add-ons at the add-on station. Digital downloads are usually available in a few minutes, sometimes it can take a bit longer if the internet connection we are given is sub par.
Event Admission
Tickets Photo op tickets are NOT an admission ticket to the event. An event admission ticket must be purchased in conjunction with the photo op ticket.
Second Hand Tickets
If you purchased a photo op ticket second hand, such as on craigslist, facebook or any other avenue other than through us, we do not provide support or assistance for this ticket. QR codes can only be scanned once. If the person you purchased the ticket from also sold the ticket to others or it is a counterfeit ticket, you now have a useless piece of paper. We cannot offer you any assistance with this. Also, if a guest cancels, you will receive no refund, only the original purchaser will receive the refund. Over the past year we have turned away no fewer than 100 fans who spent their hard earned money on fake tickets, only to walk away empty handed. Don't let that happen to you. Do not purchase or trade tickets second hand!
REFUND INFORMATION AND POLICIES
1. General Refunds. There are no refunds for photo op or add-on tickets.
1A. Guest Cancellations. In the event of a celebrity guest cancellation prior to the Wednesday before the event, the guest's photo op tickets will be refunded to the original form of payment, there is no need to email us regarding these cancellations. Refunds for celebrity guests that cancel after 09-04-19 will be processed on the Tuesday following the event. If the guest was part of a duo photo op, the entire photo op will be refunded to the original form of payment.
If the guest was part of a trio or group, the photo op ticket may remain active and the photo op may still take place. If the trio or group remains active, you will be refunded the cancelled guest's portion of the trio or group to the original form of payment. In this case you will also have the option to opt out of the trio or cast and receive a full refund to the original form of payment. If the trio or group is cancelled due to a guest cancellation, you will be refunded the entire amount to the original form of payment.
There is no cash refunds or exchanges for cancelled guests or photo ops. In the rare event a guest cancels while the event is open and you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1B. Convention Cancellation. Upon cancellation of an entire event, photo ops sold for that event will be fully refunded to the original form of payment.
1C. Photo Op Cancellations. In the event a specific photo op is cancelled prior to or during the event, the photo op tickets for that specific photo op will be refunded to the original form of payment. If you you paid cash for the photo op at the event, you must visit our sales desk for more information on how to obtain your refund.
1D. Other. In the event of a cancellation of one day of an event due to weather or natural disasters, unused tickets for that specific day will be refunded to the original form of payment. We may choose to allow fans who had a ticket for the day that was cancelled to use their ticket on the day the even is open, however this will not always be possible and will be handled on a per case basis. If an event you are attending is closed for one day and you have tickets for that day, please be sure to watch your email used to purchase the tickets for updates.
Please keep in mind if the event is open, any ops missed are simply considered exactly that. If the weather outlook is not something you care to travel in, please be sure to get in your refund request prior to the refund deadline listed above.
2. If you miss your photo op time. Refunds will not be granted for missed photo ops. You may however exchange your photo op ticket for another available photo op ticket at photo op sales & redemption. We strongly suggest checking the photo op schedule for changes as the show date approaches and even the day of the show. We are not responsible for the length of time any photo op lasts as some photo ops only last a matter of minutes. This means if you arrive even two minutes after some photo ops start, you may miss the photo op.
3. Rights of service . Celeb Photo Ops reserves the right to refuse service to anyone. We will attempt to help you with any photo op related problem you may have however abusive vulgar language and/or abusive attitude toward our staff, other fans or ambassadors will absolutely not be tolerated and may result in your removal from the photo op area or even the event without refund or compensation.
Product Details
Please visit https://celebphotoops.com/events and click or tap on the event you are attending for more information on photo ops. You will find the photo op schedule on those pages as well. Please be sure you familiarize yourself with this information as it will make your photo op experience much more enjoyable.
You will need to either print your qr code you receive after purchasing your photo op or have the qr on your mobile device. It will be scanned prior to entering the photo op booth.